Return Policy

At Oxype, we are committed to providing a reliable and secure payment service. for any reason, you are not satisfied with our services, please review our return policy below.

Refund Requests

Eligibility: You may be eligible for a refund in the following situations:
1. Unauthorized transactions on your account.
2. Technical issues or errors that result in failed transactions.

Billing discrepancies

Submission: To request a refund, please contact our customer support team within 15 days of the transaction date.

Review: Your refund request will be reviewed by our team, and we will notify you of the outcome within 3-5 business days.

Non-Refundable Situations:

Service Usage: We do not offer refunds for service fees or charges related to successful transactions or service usage

User Error: Refunds will not be provided for transactions made due to user errors, including but not limited to incorrect payment information.

Cancellation: You have the right to cancel your Oxype account at any time. Upon account cancellation, any unused balance will be refunded within 3-5 business days